Conflict Management Course Online

Conflict management course
Full Fee $595.00 incl GST - Best Value!
Payment Plan $800.00 incl GST
Duration 100 hrs (12 months)
Exam Optional
Tutor Support Yes unlimited by email
Qualification Certificate

The Conflict Management course is an online program designed to meet the needs of those responsible for managing conflict in various situations. Conflict management involves implementing strategies to limit the negative aspects of conflict and to resolve the conflict to a an equal or better outcome. Furthermore, the aim of conflict management is to enhance learning and group outcomes (effectiveness or performance in organizational setting). In this field of study, you will learn to make conflict constructive for you and your organization. Conflict is constructive when it:

  • opens up and clarifies important issues and helps solve them
  • increases involvement of individuals in important issues
  • makes communication more authentic
  • releases pent-up emotion, stress or anxiety
  • helps build group cohesiveness
  • helps individual growth, provided there is reflection on the conflict

Conflict Management will enable you to recognize conflict situations and to negotiate or mediate change in order to resolve those conflicts without making the situation worse.

Course Aims:

  • Describe the nature of human conflict and ways to manage it.
  • Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques.
  • Define negotiation and discuss the process of negotiation
  • Define mediation and discuss the process of mediation
  • Define facilitation and discuss the process of facilitation
  • Discuss problems that may arise through negotiation, in particular, balance of power and its connotations
  • Explain the importance of working in groups as a means of learning how to deal with group conflicts
  • Explain ways of understanding and dealing with different types of crisis.


Detailed Course Outline


This course is made up of a number of lessons or units.  Each of these has self assessment questions, a set task (practical homework) and an assignment which you can upload online.

There are 8 lessons in this course:

Conflict Management and Anger

  • What is Conflict
  • Conflict Handling Techniques
  • Conflict Handling Styles
  • Comparing Strategies to Handle Conflict
  • Scope and Nature of Anger
  • Approaches to Hanling Anger
  • Anger Management Techniques
  • Dealing with Anger in Yourself and Others


  • Channels of Communication
  • Stages of Listening
  • Obstacles to Listening
  • Empathic Listening
  • Ground Rules for Listening
  • Listeners in Control
  • Emotions
  • Traps for Listeners


  • Scope and Nature of Negotiating
  • The Establishment Group
  • The Community Group
  • Bargaining in Negotiations
  • Win-Win Bargaining or Integrative Bargaining
  • Being a Skilled Negotiator
  • The Joint Problem Solving Approach
  • Writing a Brief
  • Guidelines
  • Negotiating Mistakes
  • Dealing with Difficult People
  • Finding a Solution


  • What is Mediation
  • When is Mediation Called for
  • The Mediators Role
  • The Mediation Process
  • Team Work
  • Mediation Model
  • Alternative Dispute Resolution


  • Scope & Nature of Facilitation
  • Preparing the Facilitation Meeting
  • Attributes of a Good Facilitator
  • Stress and the Fight or Flight Response
  • Symptoms and Effect of Stress
  • A Stress Management Response Program

Balance of Power

  • Problems with Negotiation
  • Problem of Re-entry
  • Balance of Power
  • Dealing with Power Imbalance
  • Verbal Bullying
  • Asking Questions
  • Information and Experience
  • Agenda Setting
  • Role Playing
  • Needs Exploration
  • Ending a Meeting

Discussion and Group Work

  • Group Conflict Management Exercises
  • Anger Exercises
  • Listening Exercises
  • Negotiation and Mediation Exercises
  • Joint Problem Solving Exercises
  • Role Play Exercises
  • Conducting Structured Exercises in Small Groups
  • What to Avoid
  • Evaluation

Crisis Analysis and Responses

  • Nature and Scope of a Crisis
  • Response to Crisis
  • Guidelines
  • Interventions
  • Principles and Goals of Crisis Intervention
  • Crisis Intervention Techniques
  • Debriefing

When you have completed the lessons of your Certificate course, you will be given the option of taking the optional exam. It's okay if you don't want the exam, we still issue your Careerline Certificate. For Advanced Certificates however, the exam is compulsory (per module) and are included in the course fee.

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    Course Tutor

    Dr Nicholas Harris B. Psychology (Hons I), PhD

    Nicholas is a social psychologist; he studies and teaches on topics involving group-level and individual-level behavior, as well as examining the effect of the situation.  Nicholas has been involved in writing textbooks and research papers in psychology. Nicholas’ teaching experience is vast; he has taught social psychology, indigenous and intercultural psychology, statistics, research methods, psychological measurement and assessment, personality, organizational psychology, counselling skills, and ethics. Nicholas has also completed a number of short courses on counselling and suicide prevention, and has volunteered for a number of years with Lifeline. Nicholas has supervised a number of honours and master’s research theses.

    How It Works

    1. Learn Online

    Get access to your course content anywhere, anytime and study at your own pace.

    2. Get Help & Support

    Connect with other like-minded students and get help from the teacher whenever you have a question.

    3. Receive Certificate

    Graduate from your course knowing that you have what it takes to reach your next step.

    Frequently Asked Questions

    Can I pay in installments?

    Yes! We offer great payment plans, however full payment up front is the cheapest. You can choose the best payment plan for you from the course page, or call us on 07 55368782 to talk to one of our course consultants for a custom plan.

    Can I study from anywhere in the world?

    We have many international students. Careerline's range of courses are suitable for any one, anywhere in the world.

    Do I get a discount if I enroll in a second course?

    Yes. You may claim a 5% fee discount when you enroll in a second course, and a further 10% off a three-course package.


    Do I have to sit an Exam?

    No. If you are enrolled in a Certificate course (100hrs), the exam is optional. You will be issued with a certificate which proves that you are competent in all units, if you choose not to sit the exam.

    Do you have set start dates?

    There are no set start dates, you may start at any time. Our courses are all self-paced. As our home page says, ‘Courses for Anyone, Anywhere, Anytime’. ‘Anytime’ includes the start time of your choice. However, we do encourage our students to submit assignments on a regular basis. Wherever possible, we suggest developing a study routine.