Counselling Skills B (Use of Counselling Skills) Online Course

Counselling Skills B Online Course Sale!
Full Fee $595.00 incl GST - Best Value!
Payment Plan $800.00 incl GST
Duration 100 hrs (12 months)
Exam Optional
Tutor Support Yes unlimited by email
Qualification Certificate

Do you already have some counseling skills, but would like to be able to improve, enhance, and take them further? If so, then Counseling Skills B is the right course for you. This specific program covers topics on the following:

  • telephone counseling,
  • online counseling,
  • techniques for dealing with crisis situations,
  • understand micro-skills and using them in the counseling process.
  • learn about the grief process, how we can support clients, the ethical issues of counseling and much more.

Through this home study program we have designed to cater to your needs as a distance learner. Our lessons are self paced and run a duration of 100 hours, after completion, you will then gain a certificate in COUNSELLING SKILLS B. 

Pre-requisite: Introduction to Psychology

Follows on from: Counselling Skills A

Course Aims:

  • Demonstrate the application of micro skills to different stages of the counselling process.
  • Role-play the dynamics of the counselling process including such phenomenon as present experiences, feedback, transference, counter-transference, projection and resistance.
  • Demonstrate telephone counselling techniques.
  • Develop appropriate responses to crises, both emotional and practical. Show ways of encouraging the client to deal with aggression.
  • Demonstrate different ways of encouraging the client to cope with depression.
  • Discuss strategies for dealing with grief.
  • Develop different strategies of helping suicidal clients.


Detailed Course Outline


This course is made up of a number of lessons or units.  Each of these has self assessment questions, a set task (practical homework) and an assignment which you can upload online.

There are 8 lessons in this course:

The Counselling Session

  • How micro-skills come together

Focus on the Present

  • Present experiences
  • Feedback
  • Transference
  • Projection
  • Resistance

Telephone Counselling

  • Non-visual contact
  • Preparation
  • Initial contact
  • Use of micro-skills
  • Overall process
  • Debriefing
  • Types of problem callers

Dealing with Crises

  • Defining crisis
  • Types of crisis
  • Dangers of crisis
  • Counsellor’s responses and intervention
  • Post-traumatic stress

Problem-Solving Techniques I: Aggression

  • Expressing anger
  • Encouraging change
  • Role-play
  • Externalising anger

Problem-Solving Techniques II: Depression

  • Blocked anger
  • Referral practice
  • Chronic depression
  • Setting goals
  • Promoting action

Problem-Solving Techniques III: Grief and Loss

  • Loss of relationships
  • Children and grief
  • Stages of grief

Problem-Solving Techniques IV: Suicide

  • Ethics
  • Reasons for suicide
  • Perceived risk
  • Counselling strategies
  • Alternative approaches

When you have completed the lessons of your Certificate course, you will be given the option of taking the optional exam. It's okay if you don't want the exam, we still issue your Careerline Certificate. For Advanced Certificates however, the exam is compulsory (per module) and are included in the course fee.

Get Free Info Pack

Get your free info pack by completing the form below.

    Course Tutor

    Dr Nicholas Harris B. Psychology (Hons I), PhD

    Nicholas is a social psychologist; he studies and teaches on topics involving group-level and individual-level behavior, as well as examining the effect of the situation.  Nicholas has been involved in writing textbooks and research papers in psychology. Nicholas’ teaching experience is vast; he has taught social psychology, indigenous and intercultural psychology, statistics, research methods, psychological measurement and assessment, personality, organizational psychology, counselling skills, and ethics. Nicholas has also completed a number of short courses on counselling and suicide prevention, and has volunteered for a number of years with Lifeline. Nicholas has supervised a number of honours and master’s research theses.

    How It Works

    1. Learn Online

    Get access to your course content anywhere, anytime and study at your own pace.

    2. Get Help & Support

    Connect with other like-minded students and get help from the teacher whenever you have a question.

    3. Receive Certificate

    Graduate from your course knowing that you have what it takes to reach your next step.

    Frequently Asked Questions

    Can I pay in installments?

    Yes! We offer great payment plans, however full payment up front is the cheapest. You can choose the best payment plan for you from the course page, or call us on 07 55368782 to talk to one of our course consultants for a custom plan.

    Can I study from anywhere in the world?

    We have many international students. Careerline's range of courses are suitable for any one, anywhere in the world.

    Do I get a discount if I enroll in a second course?

    Yes. You may claim a 5% fee discount when you enroll in a second course, and a further 10% off a three-course package.


    Do I have to sit an Exam?

    No. If you are enrolled in a Certificate course (100hrs), the exam is optional. You will be issued with a certificate which proves that you are competent in all units, if you choose not to sit the exam.

    Do you have set start dates?

    There are no set start dates, you may start at any time. Our courses are all self-paced. As our home page says, ‘Courses for Anyone, Anywhere, Anytime’. ‘Anytime’ includes the start time of your choice. However, we do encourage our students to submit assignments on a regular basis. Wherever possible, we suggest developing a study routine.