Human Resource [HR] Management is the management of an organization’s employees. While human resource management is sometimes referred to as a “soft” management skill, effective practice within an organization requires a strategic focus to ensure that people resources can facilitate the achievement of organizational goals. Employees in any business are it’s most important assets. Like any assets employees need to be carefully managed and nurtured in order to perform at optimum levels. Topics covered include staff training, workplace conditions, work teams, positive discipline, handling grievances and complaints and much more.
- Explain how perception, learning and prior experience influence human behaviour
- Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
- Explain factors that contribute to overall workplace conditions and can affect workplace culture
- Explain basic supervising practices for controlling business or department operations
- Identify essential processes in the recruitment and induction of employees
- Describe the key elements of planning and conducting effective staff training
- Describe how team processes can be used to improve performance and productivity
- Identify methods to establish and maintain discipline through positive means, such as reinforcement and increasing motivation
- Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
- Explain the importance of monitoring workplace processes and performance, and how to report your observations.
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Detailed Course Outline
This course is made up of a number of modules. Each of these has self assessment questions, a set task (practical homework) and an assignment which you can upload online. Select each module below to learn more.
There are 10 lessons in this course:
- Individual and group behaviour
- Gestalt theory of perception
- Influences on perception: behaviour, appearance, expectations, primary effect, attribution, schema
- Perception and reality
- Selective attention
- Central traits
- Kelley’s theory of attribution
- Changing perceptions
- Defense mechanisms
- Psychologically healthy individuals
- Influences on human behaviour
- Family influence
- Influence of school
- Influence of peers
- Influence of society
- Communication defined
- Variables affecting communication: context, nature and quality of the transmitted message and the received message
- Effective communication
- Listening effectively
- Giving clear instructions
- Duty of care
- Workplace safety
- Costs of illness and injury
- Lifting and manual handling
- Protective equipment
- Workplace bullying and violence
- Workplace design; physical and psychological factors
- Office landscaping
- Supervising staff: listening, informing, leading
- Managing a project
- Applying standards
- Monitoring performance
- Regulating progress
- Giving directives and introducing change
- Dealing with contingencies
- Developing contingency plans
- Problem solving methodology
- Stock control
- Quality control
- Production control
- Labour utilisation control
- Financial control
Recruitment and Induction
- Advertising a position
- Interview guidelines
- Interview questions
- Types of questions
- Responsibilities of a trainer
- Factors affecting learning: Attention, intelligence, self esteem. etc
- How we learn
- Assessing training needs
- Sources of information for a needs assessment
- Communication skills for trainers
- Body language
- Reasons that people do not learn -communication barriers
- Developing conversation
- Effective questioning
- Motivating learners
- Principles of learning
- Adult learners
- Conformity -Heiders Balance Theory
- Different styles of handling conflict
- Delegation situations: High Experience/Low Motivation; High Experience/High Motivation etc
- Conflict handling techniques
- Dealing with anger (in yourself and in others)
- Joint problem solving approach
- Negotiation problems
- Static and dynamic principle
- Giving praise
- Enforcing rules
- The disciplinary interview
- Changing behaviour -classic and operant conditioning
Grievances and Complaints
- Detecting a problem
- Guidelines for dealing with grievances
- Reducing grievances
- Applying the formal problem solving technique
Monitoring and Reporting
- Monitoring performance
- Regular review
- Scheduled evaluations
- Report writing
- Work study
- Techniques of work study
- Work measurement
When you have completed the lessons of your Certificate course, you will be given the option of taking the optional exam. It's okay if you don't want the exam, we still issue your Careerline Certificate. For Advanced Certificates however, the exam is compulsory (per module) and are included in the course fee.
Thea Roberts B.Comm., M.A.
Liselle Turner Bachelor of Business (Marketing), Diploma in Hospitality Management, Certificate IV in Training and Assessment
Chad Osorio B. Psych. Juris Doctor
Frequently Asked Questions
Can I pay in installments?
Yes! We offer great payment plans, however full payment up front is the cheapest. You can choose the best payment plan for you from the course page, or call us on 07 55368782 to talk to one of our course consultants for a custom plan.
Can I study from anywhere in the world?
We have many international students. Careerline's range of courses are suitable for any one, anywhere in the world.
Do I get a discount if I enroll in a second course?
Yes. You may claim a 5% fee discount when you enroll in a second course, and a further 10% off a three-course package.
Do I have to sit an Exam?
No. If you are enrolled in a Certificate course (100hrs), the exam is optional. You will be issued with a certificate which proves that you are competent in all units, if you choose not to sit the exam.
Do you have set start dates?
There are no set start dates, you may start at any time. Our courses are all self-paced. As our home page says, ‘Courses for Anyone, Anywhere, Anytime’. ‘Anytime’ includes the start time of your choice. However, we do encourage our students to submit assignments on a regular basis. Wherever possible, we suggest developing a study routine.