Short Course in Telephone and Online Counselling

Improve Your Telephone and Online Counselling Skills

Online and telephone counselling services are increasingly in demand as more and more people suffer from stress and mental health difficulties. This 20-hour self study course helps you to develop your online and telephone counselling skills.

In the modern world, telephone and online counselling is becoming increasingly popular. The skills required in telephone and online counselling are similar to face-to-face counselling, but they are also different. We cannot rely on people’s non-verbal communication, but we may pick up cues from their tone of voice, their speech and so on. This 20-hour self-study course focuses specifically on the skills involved in good telephone and online counselling.

Who is this course for?

This course is ideal for anyone wanting to improve their existing counselling skills or people who would like to learn more about counselling generally. It is also a useful course for anyone wanting to improve the way that they handle online and telephone queries to customers and clients.

How does it work?

At the end of each lesson, you will be given a short interactive test to undertake, which will provide an indication of how your learning is progressing. Upon completing the very last lesson, you will be offered a more thorough automated test or examination. This final assessment can be undertaken at any time of day or night; and any day of the week; and if you achieve an overall pass (60% or more); you will be able to obtain a “certificate of completion” with your name and completion date on it.

Note: these short courses are self-guided online courses and are not to be confused with tutor-supported online courses.